Patient Education

Top Member Education Strategies for High Performance Network Benefits

August 4, 2023 - As payers and employers gravitate toward high performance networks, there is a demand for better member education around these plans’ benefits. Regulators have expressed concerns that high performance networks will limit members’ access to care. Since 2013, the National Association of Insurance Commissioners (NAIC) and federal agencies have implemented various regulations...

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4 Essential Components of Chronic Disease Management Strategies

by Kelsey Waddill

With the US spending $3.7 trillion on diseases like diabetes, cancer, and other long-term conditions each year, payers cannot afford to falter on chronic disease management. Chronic disease spending and prevalence trends are stark, but...

VA Benefit Unawareness Leaves Vets Vulnerable to Healthcare Fraud

by Kelsey Waddill

Veterans’ lack of awareness about their potential benefits under the Promise to Address Comprehensive Toxics Act (PACT Act) could lead to significant financial losses due to healthcare...

How to Personalize Chronic Disease Management through Concierge Care

by Kelsey Waddill

Updated 6/21/2023: This article has been updated to correct a name and title error. The interviewee's name and title have been corrected to "Anthony Nguyen, chief clinical officer at Elevance Health." A previous version...

62% of Adults Are Unaware of Medicaid Renewals Resuming Post-PHE

by Victoria Bailey

More than half of adults who are enrolled in or have a family member enrolled in Medicaid were unaware of upcoming Medicaid renewals set to resume after the COVID-19 public health emergency (PHE) ends,...

Outreach from State-Based Marketplaces Increased 2022 ACA Enrollment

by Victoria Bailey

State-based marketplaces employed several outreach methods during the 2022 open enrollment period to boost health plan enrollment among uninsured individuals, including data-based efforts and...

Brokers, Assisters Share Affordable Care Act Marketplace Consumer Trends

by Kelsey Waddill

Assister programs and brokers found that consumers lacked awareness about Marketplace subsidies and rules and experienced delays in receiving their final eligibility determination, according to a...

Payer Launches At-Home Chronic Disease Management, Education Solution

by Mark Melchionna

To improve member health and overall care, Blue Cross Blue Shield of Massachusetts (Blue Cross) implemented a Nudge Unit that focuses on providing at-home resources and prescriptions for diseases such...

UnitedHealthcare Expands Maternal Health Equity Program in NC

by Kelsey Waddill

UnitedHealthcare announced that it will expand a program to advance maternal health equity in for minority communities in North Carolina. “Access to quality maternal health care will help close...

How to Introduce Medicare Advantage Caregiver Benefits in SNPs

by Kelsey Waddill

Payers cannot ignore the crucial role that caregivers play in members’ health, wellness, and recovery, and should consider supporting caregivers through Medicare Advantage caregiver benefits, especially in special needs...

UnitedHealthcare Funds Pediatric SCD Behavioral Care, Education

by Kelsey Waddill

UnitedHealthcare is offering $169,500 to fund efforts to provide sickle cell disease care to children and the community, the payer announced. The payer determined that the funds would go to the...

MA Plans See 99% Member Satisfaction Among Non-White Members

by Kelsey Waddill

Almost all Medicare Advantage members are satisfied with their Medicare Advantage coverage and nonwhite members report slightly higher member satisfaction, according to a survey commissioned by Better...

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